Before you roll in
Reserving and picking up
How do I reserve a product?+
Choose an item in the catalogue and use the contact form. Include the product name, size, colour and quantity. We check stock and confirm what we can hold.
Is my form message already a reservation?+
No. A reservation starts after our confirmation. We agree the collection time and how long we can hold the item.
Do I need an account or an online payment?+
No account is needed. You reserve through contact, check the item at collection and pay in the shop.
When can I collect?+
Tuesday to Friday, 09:00–18:00, and Saturday, 09:00–17:00. We are closed on Monday and Sunday. Wait for your collection confirmation before coming for a reserved item.
What if I cannot collect as agreed?+
Let us know through the contact form. We discuss a new arrangement and confirm whether we can keep the item aside.
Returns and gifts
Can I return something I bought in the shop?+
For a change of mind, bring an unused item with its receipt and original packaging within 14 days. We can exchange it or offer shop credit. Fitted or specially ordered items are excluded from this voluntary arrangement. If an item is faulty, contact us so we can assess it separately; this arrangement does not limit your statutory rights.
Can you wrap a gift?+
Yes. We offer simple wrapping for small accessories for € 3,50 per item. Ask when reserving. Bikes and large items cannot be wrapped.
Do you sell gift cards?+
We do not currently sell gift cards. A light set, pump or bike bag may work as a gift. We can help check whether it suits the recipient’s bike before you reserve.
Bikes, parts and the workshop
How do I arrange a repair?+
Describe your bike and the issue through contact. We agree when to bring it in, inspect it and confirm the work and price. Extra work needs your agreement.
What do the workshop prices cover?+
Prices include VAT. Where a service is marked as a starting price, the final amount depends on the bike and agreed work. Replacement parts are separate unless expressly included.
Can you work on every e-bike system?+
We check the model and drive system first. Mechanical checks, electronic diagnostics and software support are different services. We confirm what our workshop can do before you bring the bike.
How do I choose the right tyre or tube?+
Send the ETRTO size from the tyre sidewall, such as 40-622, and the valve type. A wheel size in inches alone is not enough to confirm a match.
Can I bring a cargo bike?+
Send the model, number of wheels and drive system first. We check workshop space and equipment before agreeing a drop-off. Remove loose cargo before bringing it in.
Can you help me compare e-bikes?+
Yes. Tell us your usual distance, load and storage situation. We can compare the available models and discuss fit, battery handling and maintenance without promising a fixed range.
Your question is welcome
Tell us about the product or bike. For workshop work, include the model and what you notice.
Contact us